WIRED: Twitter’s Moderation System Is in Tatters

WIRED: Twitter’s Moderation System Is in Tatters

Even when researchers can get through to Twitter, responses are slow—sometimes taking more than a day. Jesse Littlewood, vice president of campaigns at the nonprofit Common Cause, says he’s noticed that when his organization reports tweets that clearly violate Twitter’s policies, those posts are now less likely to get taken down.

EVEN BEFORE TWITTER cut some 4,400 contract workers on November 12, the platform was showing signs of strain. After Elon Musk bought the company and laid off 7,500 full time employees, disinformation researchers and activists say, the team that took down toxic and fake content vanished. Now, after years of developing relationships within those teams, researchers say no one is responding to their reports of disinformation on the site, even as data suggests Twitter is becoming more toxic. …

Even when researchers can get through to Twitter, responses are slow—sometimes taking more than a day. Jesse Littlewood, vice president of campaigns at the nonprofit Common Cause, says he’s noticed that when his organization reports tweets that clearly violate Twitter’s policies, those posts are now less likely to get taken down.