Control Center Operators

Volunteer Control Center Operators


Project Completed

Click here for a list of Control Center Operator Frequently Asked Questions.


In preparation for the upcoming 2016 elections, Common Cause Hawaii will be assisting the Office of Elections with the recruitment of Control Center Operators for both the Primary and General Elections in Hawaii. The Control Center, based out of the Hawaii State Capitol* (on Oahu), is the hub that handles questions and problems that occur at polling locations across the state. Control Center Operators serve as a communication link to the polling places. On Election Days, the Control Center Telephone Operators provide support and assistance to the Precinct Chairperson or Voter Assistance Officials. They answer calls in a professional, diligent and timely manner. Using a Help Desk computer system, they enter the caller and polling place information, identify the problem/issue, find the solution and resolve the problem/issue that may relate to:

  • Absentee Ballot Drop Off
  • Absentee Ballot Cancellation
  • Ballot Issues
  • Electioneering/Campaigning
  • Equipment Issues
  • Facility/Supply Issues
  • General Procedures
  • Media/Public Relations
  • Pollwatcher Issues
  • Precinct Procedures
  • Provisional Ballot
  • Translation
  • Voter Registration Issues


If the problem requires additional help to resolve, the volunteer Control Center Operator will be prompted to escalate the call to the appropriate expert. Control Center Operators are asked to report to the House Chambers on Election Days, at 5:30 AM and are excused between 7:00 to 7:30 PM. as soon as it’s confirmed that all polls are closed. For each election worked volunteers will receive a stipend of $85, which they can keep or donate to Common Cause Hawaii, if they wish.

In order to be a Control Center Operator, the volunteer must:

  • Be at least 16 years of age on or before June 30 of the election year.
  • Be a registered or pre-registered voter in the State of Hawaii.

If you have a Hawaii State ID or Driver’s License you can register to vote at: https://olvr.hawaii.gov/

  • Be able to read and write English
  • Attend at least 1 training session (General Election training tentatively scheduled for Monday, October 17, 2016 6:00 PM in the House Chambers of the Hawaii State Capitol)
  • Be available on Election Day from 5:30AM-7/7:30PM (once it’s confirmed all polls are closed).

General Election: Tuesday, November 8, 2016

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